We recently sat down with Andreas and Alexander to discuss their stories for building a successful dropshipping niche business that scaled into a $20k a day success on Shopify. In this story, we will explore their beginnings including trial and error of which business to run, the challenges they faced along the way, and ultimately, share the keys to success as a professional dropshipper.

Customer satisfaction is king in eCommerce. Consider the following example: If your customers are not satisfied, you’ll have a hard time keeping them around. No retention means that your customer base will slowly shrink. The shrinking will accelerate because of the negative word of mouth of the bad experience you provided. Now you have a shrinking customer base, horrible reputation, and plummeting profits, how long do you think you’ll remain in business?

We want images, videos, and an inordinate amount of information that requires very small amounts of our attention and can be consumed at a glance. And in the midst of it all, we are actively spending money without even looking up from our phones. Visual UGC isn’t just a growing force in marketing. It’s becoming the very essence of the way businesses connect with their customers.

The big question around trust is how to create it. Put simply, it’s all about being authentic and transparent with your customers. Studies show that 63% of customers would buy from a company they trust and consider to be authentic. This is exactly why social proof has become so important. So much so, that today a huge 92% of customers say they trust user-generated content (or UGC) over all other forms of advertising. This content shows your customers the reality of your products in a way sales messaging can’t.

One of the things a lot of online sellers struggle with is turning visitors into buyers. I get asked this question frequently on social media, and through my years of testing and spending millions on paid traffic, there are ways you can improve your statistics and start enjoying that “ka-ching” sound which we all love to hear.