Loox Privacy Policy (for Merchant’s Customers)
Table 1 - What we collect and why
Scenario

Purposes

Categories of information processed

Once you have completed the purchase on the Merchant's website

To operate the Service and provide you with its features and functionality.

Transaction Information: email address, full name, purchase amount, purchase date, the item you purchased and your address

If you choose to submit a review on the Merchant's website, when you provide Merchant with content, or if the Merchant imports your review or content to its store

We use your Information on behalf of the Merchant, in order to provide the Service, and in order for us and the Merchant to publicly display your review or content, such as on Internet websites, social networks and Integrations with Loox.

Reviews: your name and email address, and also collect any information you or the Merchant choose to provide within such review, including: photos, rating, review text, comments to the review and your responses to other questions that the Merchant presents in the submission form.
Content: such as images, videos, text, recording etc.

When you interact with the Service in other scenarios, such as when you ask to obtain a referral link of the Merchant store to share with others or contacting the Merchant with an inquiry through our Service

To operate the Service and provide you with its features and functionality, Responding to your inquiry

Interaction Information: your name and email address, and any additional information you may add.You do not have a legal obligation to provide your Interaction Information; however, if you choose to not share this information with us, we may not be able to provide you with the Service features and functionalities you requested on behalf of the Merchant, and the Merchant may not be able to respond to your Inquiry.

When you use the Service we will collect statistic and analytic information about your use of the Service on behalf of and for the Merchant and in accordance with its preferences.

For security and monitoring purposes, to allow the Merchant to understand how Merchant’s Customers interact with the Service and its store. so that the Merchant can personalize, develop and improve it’s business

Meta Data - information about your computer or mobile device, your operating system and your browser.
Analytic Information: statistic and analytic information about your use of the Service and/or the Merchant's website, including: IP address from which you accessed the Service, time and date of access, type of browser used, language use, links clicked, and actions taken while using the Service

Opting in for promotional email communications from the Merchant, such as asking you to submit a review for products you purchased, informing you of a response to a review, etc

Subject to the chosen legal basis of the Merchant, such as consent or legitimate interest, we process your information to allow the Merchant to send you promotional email communications

Promotional Communications - your name and email address. You may opt-out from the Merchant’s promotional email communications at any time by clicking the “Unsubscribe” link at the bottom of any email we send or by sending an email to our support service at: support@loox.io.

Table 2 - Sharing your personal information
Scenario

Purposes

Third parties involved

We share your Information with the Merchant to which you submitted the review, shared content with or with whom you signed up for referral program

We will share your Information with the Merchant to which you submitted the review, shared content with or with whom you signed up for referral program. The Merchant will use the information according to its own policies.

The Merchant with whom you completed your purchase or left a review with, shared content with or signed up for referral program, and with whomever the Merchant decides to share such data with, including on Internet websites, social networks and Integrations with Loox.

We will share your personal information with our service providers, who will use it only as necessary to assist us in the internal operations of our business and the Service, and not for their own promotional purposes.

Operating the Service and our business.

The service providers we use are listed here

If you violate the law, we will share your information with competent authorities

Responding to, handling, and mitigating suspected violations of law in connection with our business.

Competent authorities, legal counsels, and advisors.

If a judicial, governmental, or regulatory authority requires us to disclose your information.

Complying with a binding request from a competent authority.

Competent authorities.

If the operation of the Service or our business is organized within a different framework, or through another legal structure or entity.

Enabling a structural change in the operation of the Service and our business.

The target entity of the merger or acquisition, legal counsels, and advisors.

Table 3 - Legal basis for processing your personal data
Purpose or Scenario

Legal Basis

Operate the Service and provide its features and functionality, such as publishing Reviews

Performance of our Terms of Service with you and the Merchant’s legitimate interests in operating its e-commerce site

Promotional Communications by the Merchant

The chosen legan basis of the Merchant, such as your explicit consent to the Merchant or the Merchant legitimate intrest

Security and monitoring purposes on behalf of the Merchant

Our legitimate interests in monitoring and securing our Service on behalf of the Merchant

Develop and improve the Service

Our legitimate interest in understanding how the Service is used in order to develop and improve it for the Merchant

To allow you to submit a review through the Service 

Performance of our contract, our legitimate interest in providing you with the Service you requested on behalf of the Merchant

Allowing the Merchant to respond to your inquiry, or provide you with a referral link

The Merchant legitimate interest in responding to your inquiry, or request to obtain a referral link 

When you provide us on behalf of the Merchant, or when you provide the Merchant with your feedback and reviews

The Merchant legitimate interest in developing and enhancing its business, responding to your feedback or reviews

Responding to, handling, and mitigating suspected violations of law in connection with our business

Legitimate interests in defending and enforcing against violations and breaches that are harmful 

Complying with a binding request from a competent authority

Legitimate interests in complying with mandatory legal requirements 

Enabling a structural change in the operation of the Service and business

Legitimate interests in business continuity

Table 4 - Additional information for individuals in California
Categories of personal information (under the CPRA)

Specific types of personal information collected

Specific business or commercial purpose for collecting personal information from consumers

Identifiers

Full name, address, e-mail address and cell phone number, IP address

Audio, electronic, visual information

Audio, electronic, visual, information

Consumer Commercial information

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies

Internet or other electronic network activity information, 

Time and date of access, type of device and browser used, language used, links clicked via a mouse or a touch screen, and actions taken while using the Service 

Table 5 - Disclosures to third parties
Purpose or Scenario

Legal Basis

Identifiers
Internet or other electronic network activity information
Audio, electronic, visual information
Loox Privacy Policy (for Merchants and Website Visitors)
Table 1 - What we collect and why
Scenario

Purposes

Categories of information processed

When you install or access the Service

To identify you and to operate the Service and provide you with its features and functionality; To provide you with technical support and assistance, such as to send you updates and other communications related to the Service.

Information we obtain from your Shopify account: your full name, address, e-mail address and cell phone number. We also obtain details of your Shopify store.

When you use the Service – your device information, analytics

For security and monitoring purposes, To understand how you interact with the Service so that we can personalize, develop and improve it

Meta Data - information about your computer or mobile device, your operating system and your browser.
Analytics Information - information about your use of the Service. For example, we may record the frequency and scope of your use, action taken while using the Service and the interactions you make with the Service. We also collect Analytic information about your store.

Contacting us with an inquiry through our Service or when you ask to obtain a referral link to share with others

To operate the Service and provide you with its features and functionality, responding to your inquiry, our business development

Inquiry Information - Full Name, Email, URL, Business type, and any additional information you may add. You do not have a legal obligation to provide your Inquiry Information; however, if you choose to not share this information with us, we may not be able to respond to your inquiry.

When you consent to use your information for marketing purposes

Our marketing purposes

We will use your Information to send you marketing communications about our services, including updates about new services that we believe may be suitable to you. You may opt-out from our marketing communications.You may 'opt-out' of using your information for marketing communications by sending an email to: support@loox.io, or as otherwise provided in our marketing communications. By doing so, we will only delete or stop processing the information which is required to contact you for marketing communications, while the rest of the Information which is necessary to provide you with the Service will continue to be processed and used.

Use of cookies on the Service

Facilitate a Service feature that the Website Visitor specifically requested, analyze the Service usage to evaluate and improve its performance, improve Website Visitor experience on the Service, inform and serve personalized ads more relevant to the Website Visitor interests 

IP address from which you access the Service, time and date of access, type of device and browser used, language used, links clicked via a mouse or a touch screen, and actions taken while using the Service.

Table 2 - Sharing your personal information
Scenario

Purposes

Third parties involved

We will share your personal information with our service providers, who will use it only as necessary to assist us in the internal operations of our business and the Service, and not for their own promotional purposes.

Operating the Service and our business.

The service providers we use are listed here

If you violate the law, we will share your information with competent authorities

Responding to, handling, and mitigating suspected violations of law in connection with our business.

Competent authorities, legal counsels, and advisors.

If a judicial, governmental, or regulatory authority requires us to disclose your information.

Complying with a binding request from a competent authority.

Competent authorities.

If the operation of the Service or our business is organized within a different framework, or through another legal structure or entity.

Enabling a structural change in the operation of the Service and our business.

The target entity of the merger or acquisition, legal counsels, and advisors.

Table 3 - Controller, GDPR and UK representatives
Name

Address

EU GDPR Representative

UK GDPR Representative

Loox Online LTD

Tuval 40, Ramat Gan. Sapir Tower, 14th floor. 5252247; Israel

PrighterGDPR-Rep by Maetzler Rechtsanwalts GmbH & Co KG

Address: Schellinggasse 3/10 1010 Vienna Austria Website: https://prighter.com Please add the following subject to all correspondence: ID-19769498

Table 4 - Legal basis for processing your personal data
Purpose or Scenario

Legal Basis

Operate the Service and provide its features and functionality

Performance of our Terms of Service contract with you and our legitimate interest in the operation of the Service

Provide you with technical support and assistance

Our legitimate interest in promoting our business by updating Merchants and Website Visitors of new features of the Service and other information pertaining to the Service

Marketing purposes

Explicit consent

Security and monitoring purposes

Our legitimate interests in monitoring and securing our Service

Develop and improve the Service

Our legitimate interest in understanding how the Service is used in order to develop and improve it

To allow you to subscribe to the Service and link your chosen plan to your account

Performance of our contract, our legitimate interest in providing you with the Service you requested

Responding to your inquiry or referral request

To operate the Service and provide you with its features and functionality, responding to your inquiry, our business development

When you provide us with your feedback and reviews

Our legitimate interest in developing and enhancing our business and the Service, responding to your feedback or reviews

Use of cookies on the Service

Our legitimate interests in providing you with the Service you requested, tailoring the Service to your preferences 

Marketing and third party cookies

Consent

Responding to, handling, and mitigating suspected violations of law in connection with our business

Legitimate interests in defending and enforcing against violations and breaches that are harmful to our business

Complying with a binding request from a competent authority

Legitimate interests in complying with mandatory legal requirements imposed on us

Enabling a structural change in the operation of the Service and our business

Legitimate interests in our business continuity

Table 5 - Additional information for individuals in California
Categories of personal information (under the CPRA)

Specific types of personal information collected

Specific business or commercial purpose for collecting personal information from consumers

Identifiers

Full name, address, e-mail address and cell phone number, details of your Shopify store, IP address

Professional or employment-related information

Information you provide as part of your Inquiry Information

Internet or other electronic network activity information, 

Time and date of access, type of device and browser used, language used, links clicked via a mouse or a touch screen, and actions taken while using the Service 

Internet or other electronic network activity information, 

Time and date of access, type of device and browser used, language used, links clicked via a mouse or a touch screen, and actions taken while using the Service 

Table 6 -Disclosures to third parties
Categories of personal information (under the CPRA)

Categories of third parties to whom we disclose your information and the specific business or commercial purpose for the disclosure

Identifiers
Internet or other electronic network activity information