Purposes
Categories of information processed
To operate the Service and provide you with its features and functionality.
Transaction Information: email address, full name, purchase amount, purchase date, the item you purchased and your address
We use your Information on behalf of the Merchant, in order to provide the Service, and in order for us and the Merchant to publicly display your review or content, such as on Internet websites, social networks and Integrations with Loox.
Reviews: your name and email address, and also collect any information you or the Merchant choose to provide within such review, including: photos, rating, review text, comments to the review and your responses to other questions that the Merchant presents in the submission form.
Content: such as images, videos, text, recording etc.
To operate the Service and provide you with its features and functionality, Responding to your inquiry
Interaction Information: your name and email address, and any additional information you may add.You do not have a legal obligation to provide your Interaction Information; however, if you choose to not share this information with us, we may not be able to provide you with the Service features and functionalities you requested on behalf of the Merchant, and the Merchant may not be able to respond to your Inquiry.
For security and monitoring purposes, to allow the Merchant to understand how Merchant’s Customers interact with the Service and its store. so that the Merchant can personalize, develop and improve it’s business
Meta Data - information about your computer or mobile device, your operating system and your browser.
Analytic Information: statistic and analytic information about your use of the Service and/or the Merchant's website, including: IP address from which you accessed the Service, time and date of access, type of browser used, language use, links clicked, and actions taken while using the Service
Subject to the chosen legal basis of the Merchant, such as consent or legitimate interest, we process your information to allow the Merchant to send you promotional email communications
Promotional Communications - your name and email address. You may opt-out from the Merchant’s promotional email communications at any time by clicking the “Unsubscribe” link at the bottom of any email we send or by sending an email to our support service at: support@loox.io.
Purposes
Third parties involved
We will share your Information with the Merchant to which you submitted the review, shared content with or with whom you signed up for referral program. The Merchant will use the information according to its own policies.
The Merchant with whom you completed your purchase or left a review with, shared content with or signed up for referral program, and with whomever the Merchant decides to share such data with, including on Internet websites, social networks and Integrations with Loox.
Operating the Service and our business.
The service providers we use are listed here
Responding to, handling, and mitigating suspected violations of law in connection with our business.
Competent authorities, legal counsels, and advisors.
Complying with a binding request from a competent authority.
Competent authorities.
Enabling a structural change in the operation of the Service and our business.
The target entity of the merger or acquisition, legal counsels, and advisors.
Legal Basis
Performance of our Terms of Service with you and the Merchant’s legitimate interests in operating its e-commerce site
The chosen legan basis of the Merchant, such as your explicit consent to the Merchant or the Merchant legitimate intrest
Our legitimate interests in monitoring and securing our Service on behalf of the Merchant
Our legitimate interest in understanding how the Service is used in order to develop and improve it for the Merchant
Performance of our contract, our legitimate interest in providing you with the Service you requested on behalf of the Merchant
The Merchant legitimate interest in responding to your inquiry, or request to obtain a referral link
The Merchant legitimate interest in developing and enhancing its business, responding to your feedback or reviews
Legitimate interests in defending and enforcing against violations and breaches that are harmful
Legitimate interests in complying with mandatory legal requirements
Legitimate interests in business continuity
Specific types of personal information collected
Specific business or commercial purpose for collecting personal information from consumers
Full name, address, e-mail address and cell phone number, IP address
- Providing the functionality of our Service to you on behalf of the Merchant.
- Performing services on behalf of the Merchant, including maintaining or servicing accounts, providing customer service
Audio, electronic, visual, information
- Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
- Protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
- Undertaking activities to verify or maintain the quality of the service and to improve, upgrade or enhance the service.
Time and date of access, type of device and browser used, language used, links clicked via a mouse or a touch screen, and actions taken while using the Service
- Debugging to identify and repair errors
Legal Basis
- The Merchant with whom you completed your purchase, left a review with, provided content to or signed up for referral program, and with whomever the Merchant decides to share such data with, including on Internet websites, social networks and Integrations with Loox.
- Competent authorities, legal counsels, and advisors if you abused your rights to use the Service or violated any applicable law in the course of doing business with us.
- Judicial, governmental, or regulatory authority if they require us to disclose your information
- Target entity of the merger or acquisition, legal counsels, and advisors If the operation of the Service or our business is organized within a different framework, or through another legal structure or entity.
- Other users of our Service, to provide you the functionality of our service
Purposes
Categories of information processed
To identify you and to operate the Service and provide you with its features and functionality; To provide you with technical support and assistance, such as to send you updates and other communications related to the Service.
Information we obtain from your Shopify account: your full name, address, e-mail address and cell phone number. We also obtain details of your Shopify store.
For security and monitoring purposes, To understand how you interact with the Service so that we can personalize, develop and improve it
Meta Data - information about your computer or mobile device, your operating system and your browser.
Analytics Information - information about your use of the Service. For example, we may record the frequency and scope of your use, action taken while using the Service and the interactions you make with the Service. We also collect Analytic information about your store.
To operate the Service and provide you with its features and functionality, responding to your inquiry, our business development
Inquiry Information - Full Name, Email, URL, Business type, and any additional information you may add. You do not have a legal obligation to provide your Inquiry Information; however, if you choose to not share this information with us, we may not be able to respond to your inquiry.
Our marketing purposes
We will use your Information to send you marketing communications about our services, including updates about new services that we believe may be suitable to you. You may opt-out from our marketing communications.You may 'opt-out' of using your information for marketing communications by sending an email to: support@loox.io, or as otherwise provided in our marketing communications. By doing so, we will only delete or stop processing the information which is required to contact you for marketing communications, while the rest of the Information which is necessary to provide you with the Service will continue to be processed and used.
Facilitate a Service feature that the Website Visitor specifically requested, analyze the Service usage to evaluate and improve its performance, improve Website Visitor experience on the Service, inform and serve personalized ads more relevant to the Website Visitor interests
IP address from which you access the Service, time and date of access, type of device and browser used, language used, links clicked via a mouse or a touch screen, and actions taken while using the Service.
Purposes
Third parties involved
Operating the Service and our business.
The service providers we use are listed here
Responding to, handling, and mitigating suspected violations of law in connection with our business.
Competent authorities, legal counsels, and advisors.
Complying with a binding request from a competent authority.
Competent authorities.
Enabling a structural change in the operation of the Service and our business.
The target entity of the merger or acquisition, legal counsels, and advisors.
Address
EU GDPR Representative
UK GDPR Representative
Tuval 40, Ramat Gan. Sapir Tower, 14th floor. 5252247; Israel
PrighterGDPR-Rep by Maetzler Rechtsanwalts GmbH & Co KG
Address: Schellinggasse 3/10 1010 Vienna Austria Website: https://prighter.com Please add the following subject to all correspondence: ID-19769498
PrighterUK-Rep by Prighter Ltd
Address: 20 Mortlake Mortlake High Street London, SW14 8JN UNITED KINGDOM Website: https://prighter.com Please add the following subject to all correspondence: ID-19769498
Legal Basis
Performance of our Terms of Service contract with you and our legitimate interest in the operation of the Service
Our legitimate interest in promoting our business by updating Merchants and Website Visitors of new features of the Service and other information pertaining to the Service
Explicit consent
Our legitimate interests in monitoring and securing our Service
Our legitimate interest in understanding how the Service is used in order to develop and improve it
Performance of our contract, our legitimate interest in providing you with the Service you requested
To operate the Service and provide you with its features and functionality, responding to your inquiry, our business development
Our legitimate interest in developing and enhancing our business and the Service, responding to your feedback or reviews
Our legitimate interests in providing you with the Service you requested, tailoring the Service to your preferences
Consent
Legitimate interests in defending and enforcing against violations and breaches that are harmful to our business
Legitimate interests in complying with mandatory legal requirements imposed on us
Legitimate interests in our business continuity
Specific types of personal information collected
Specific business or commercial purpose for collecting personal information from consumers
Full name, address, e-mail address and cell phone number, details of your Shopify store, IP address
- Providing you with the functionality of our Service to you.
- Performing services on behalf of the Merchants and Website Visitors, including maintaining or servicing accounts, providing customer service.
Information you provide as part of your Inquiry Information
- Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity
Time and date of access, type of device and browser used, language used, links clicked via a mouse or a touch screen, and actions taken while using the Service
- Protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
- Undertaking activities to verify or maintain the quality of the service and to improve, upgrade or enhance the service.
Time and date of access, type of device and browser used, language used, links clicked via a mouse or a touch screen, and actions taken while using the Service
- Auditing related to a current interaction with the you, including, counting ad impressions, verifying positioning and quality of ad impressions
- Debugging to identify and repair errors
Categories of third parties to whom we disclose your information and the specific business or commercial purpose for the disclosure
- Third party cookie providers, for the same purposes indicated in the chart above.
- Competent authorities, legal counsels, and advisors if you abused your rights to use the Service or violated any applicable law in the course of doing business with us.
- Judicial, governmental, or regulatory authority if they require us to disclose your information
- Target entity of the merger or acquisition, legal counsels, and advisors If the operation of the Service or our business is organized within a different framework, or through another legal structure or entity.
- Other users of our Service, to provide you the functionality of our service
Target Timeframe
Within 3 business days
Within 7 business days
Within 30 days, subject to severity
Within 14 days of remediation