How this Shopify Plus store created enormous demand for a brand-new product with Loox

How this Shopify Plus store created enormous demand for a brand-new product with Loox

 

 

 

July 2018

Launched

Over 100,000

Units Sold

121

Countries

“I don't think this brand would have grown from something that no one had heard of less than a year ago into where we are today, if it wasn't for the confidence instilled in our customers by all of the incredible reviews that are powered by Loox."
Ryan Pamplin, co-founder BlendJet
Ryan Pamplin
Co-Founder, BlendJet
“I don't think this brand would have grown from something that no one had heard of less than a year ago into where we are today, if it wasn't for the confidence instilled in our customers by all of the incredible reviews that are powered by Loox."​
Ryan Pamplin, co-founder BlendJet
Ryan Pamplin
Co-founder, BlendJet

Meet BlendJet 

BlendJet was founded in San Francisco, California with a very ambitious goal: to make a powerful blender that you can take anywhere!

The two co-founders, John Zheng and Ryan Pamplin have launched BlendJet in July 2018 and  the brand scaled rapidly into one of the most successful Shopify Plus stores.  

Combining Ryan’s massive experience of producing TV commercials and online video ads for Fortune 500 brands with John’s expertise in running eight-figure budgets for brands including Disney, Atom Tickets, and Glassdoor, BlendJet have rapidly grown into a globally recognized brand.

Today the company is serving customers in over 120 countries, empowering people across the globe to enjoy fresh smoothies, shakes, and  baby food on the go

A special treat for Loox customers: use the code LOOX10 for a 10% discount on BlendJet One!

 

 The Challenge

Building A Brand In An Era Of A Trust Crisis

You know your business is trustworthy, and your products are awesome, but your potential customers might not be so sure. People mistrust businesses and have learned to tune out marketing messages directed at them.

In eCommerce, the lack of trust manifests in many ways. Customers may be less likely to complete checkout after adding items to cart. They may be less willing to click on your ads or convert on your landing pages. And if they don’t trust you, they won’t do business with you.  

We have a product that really works.  But we make the product, and therefore customers assume that we are going to say whatever we have to say in order to sell.  So we can make videos and take photos of our product all day long –  it won’t convince anyone to trust our brand. Our main challenge was – how can we credibly prove to people that our product  does what we say it does and that people love it as much as they do?” 

The Solution

BlendJet was looking for a solution to generate strong trust by giving their customers a voice and empowering them to share photos showcasing their experience with the product. 

We knew that giving people the ability to post photos was going to do so much for our conversion rate and will instill confidence in consumers by showing that there are hundreds (even thousands) of people using this product in 121 different countries around the world.

Trust is hard to come by these days.  According to the 2018 Edelman Trust Barometer, the industry standard for measuring consumer trust, less than a half of the general population in the United States trusts businesses.  And this makes user-generated content an invaluable brand building tool. Blendjet was able to create strong trust by showcasing customer stories from all over the world: 

“If you look through our reviews you can see  people from  all walks of life. You see people who live in villages in Africa using our product. You see students at top universities, stay at home moms, and people in the gym. You see  people taking their BlendJet to the lake, making some frozen Margaritas on a boat, you see people taking it on cruises. You have flight attendants using it on the plane. I mean it’s everywhere!” 

It is really cool for us as a brand to have the validation and the social proof that is just not fakeable. There is simply no way that we can get 500+ people to go pose with our product across the world and pretend that they are a fan.

When it comes to powerful marketing content, there is nothing more valuable than word of mouth recommendation from someone you know. When such a recommendation is not available, the next best thing for most people are online reviews. But not all reviews are created equal.  When customers  see genuine customer photos by real people it builds strong trust.

“Loox provides social proof that everyone trusts and believes. It is hard to measure how important that is to the process that our customer go through. From seeing our ad for the first time, to going to our website, to hitting the add to cart button and then putting their payment information. And all that on a website of a company that they have just heard of 10 minutes before.”

The Results

600+ stunning, mobile-optimized photo reviews 

“Within the first day of installing Loox  we received four photo reviews from our customers.  Once we had a few photos on the site people became more comfortable sharing and reviews started rolling in. It’s almost like a snowball effect.”

“A lot of review apps look great on desktop, but are lacking when displayed on mobile devices. More than 50% of all our transactions are happening on mobile. So we have to think about mobile first and desktop second because that is how customers reach us.”

Generating tons of repeat purchases

We give $5 coupon for next purchase to customers who submit a photo review. And that gets a lot of people to come back. We’ve made more money from the sales than we ever spent on Loox. So even if the reviews did nothing to increase our conversion rate Loox has more than paid for itself multiple times over.”

“There is no other software that is as well crafted, as visually appealing and simple to use from an administration perspective, but more importantly from a user’s perspective than Loox. It’s 100% reliable, it has never let us down, it makes more money then it costs just in repeat business we get from customers who have uploaded photos and got a coupon and they’ve come back and buy more.”

"As long as you've got a good product and good reviews, there is no scenario where you've used Loox and your conversion rate doesn't go up"
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