Who we are
The Loox story is likely one you haven’t heard before. Founded in 2015, we’re a bootstrapped product-led company that has grown to over 100,000 customers, 500 million users per month & millions of annual revenue.
What’s the opportunity
Our Customer Support team is looking for a Customer Support Engineer with a passion for technology and helping customers.
In this role, you’ll be the main point of contact for our clients. Helping them with our product and ensuring they have the best possible experience with Loox.
If you have impeccable English, outstanding interpersonal skills and a love for solving complex problems, we want you on our team!
What you will do
- Be in charge of our customer happiness and deliver amazing service.
- Become a product expert who knows the ins-and-outs of what Loox has to offer, and help customers maximize the value they receive from us.
- Act as the voice of the customer by giving feedback and insights to the rest of the company.
- Proactively identify opportunities and optimization points to help our customers grow
What are we looking for
- At least 1 year of experience in customer support.
- High-level English (native or bilingual proficiency) - Must.
- Excellent communication skills and customer-oriented attitude - Must.
- Knowledge of web technologies such as HTML & CSS - advantage.
- Strong troubleshooting capabilities.
- Ability to work in an agile, fast-paced, and dynamic environment.
<careers-rte-h2>What’s the opportunity<careers-rte-h2>
We're seeking a Marketing Manager to bring our GTM strategy to life. You'll own and operate communications across various marketing channels, working alongside our Product Marketing Lead to execute marketing strategies and briefs.
<careers-rte-h2>As a Marketing manager at Loox, you will:<careers-rte-h2>
- Lead and execute all of our owned and earned channels hands-on (Social, blog, website, email, newsletter, events, SEO, PR, podcasts, communities, sponsorships, influencers).
- Own our go-to-market calendar’s execution and reporting.
- Set up work processes for producing various content formats and managing channels at scale while pushing forward how we utilize software and tools.
- Collaborate with multiple stakeholders and teams: content, education, design, and external vendors to tell the Loox story.
- Manage influencer relationships.
- Manage partner marketing activities.
- Manage large-scale projects with multiple dependencies.
<careers-rte-h2>What you’ll need:<careers-rte-h2>
- Native English and spoken Hebrew. - Must
- 3+ years of hands-on experience as a Marketing Manager. - Must
- Expertise in multiple marketing channels (Social, Blog, Website, Email, Newsletter, Events, SEO, PR, podcasts, Influencers, Partners, Communities). - Must
- Experience managing large-scale projects with multiple stakeholders.
- Deep understanding of consumer and market trends.
- Proficiency in different marketing softwares and ability to quickly adopt new tools.
- Data-driven approach: collect, analyze, and synthesize data across multiple channels.
- Hands-on content creation experience - Advantage.
- E-commerce experience - Advantage.
Who you'll be working with?
This is the Loox way.
Own it
We know success is only up to us.
Take initiative
Make things happen
Be fully accountable
Drive impact
We focus on moving the needle.
Breathe data
Take a lean approach
Double down on what works
Keep it simple
We don't waste time on bullshit.
Tell it like it is
Reduce complexity
Avoid bureaucracy
Work together
We play like a sports team.
Share your knowledge
Be highly responsive
Empower others
Level up
We become better over time.
Embrace feedback
Learn
Evolve everything we do
What are the Benefits of working at Loox?
Enjoy a hybrid work model while keeping your work-life-balance - We offer the flexibility of working all together in the office 2 days a week, and 3 days remotely from home.
We provide a monthly budget of 1,000 NIS for meals, with no daily cap. You can use it to enjoy delicious food throughout the month.
We welcome your furry friends to join you at work. Our office is dog friendly, creating a comfortable environment for both you and your pet.
Everyone loves a good deal, everyone in Loox gets a Hitech Zone membership. This provides you with access to exclusive perks in the hi-tech community.
Take a break from your busy schedule and join our weekly yoga sessions. These sessions promote relaxation, mindfulness, physical wellbeing and some downtime with the team.
Building a successful business is all about teamwork, so it is important that you see the rewards of our success as well. So, we offer equity to all our employees to continue to grow together and benefit from the company's success.
We believe in making a positive impact. Therefore, we encourage our employees to donate to non-profit organizations they believe in.
Loox will match any donations made by our employees for good causes, up to 1,000 NIS per year. Together, we can contribute to meaningful change.
We care about the well-being of our employees. Loox provides monthly reimbursement for personal care and wellness as emotional therapy, alternative treatments, fitness training, etc.
This program allows you to learn and develop as you work. You can use up to 1,000NIS per year for chosen courses/training/conferences.