The Challenge: A Controversial Product That’s (Almost) too Good to be True
Tabs’ product promises instantly stirred up a whirlwind of controversy. Skeptical eyebrows were raised, and conversations sparked.
Despite the scientifically backed benefits of their unique product, the perception of their product was met with a healthy dose of skepticism. In a market where grand claims often fall flat, the extravagant promises made by Tabs seemed like a dream spun too far.
Building a brand that consumers can trust was essential. They needed to have real people vouching for their product, not actors or influencers that are being called-out for inauthentic advertising.
Tabs chose the route of Social Proof Marketing.
The Solution: Social Proof Marketing With Loox
With the steep challenges of controversy, skepticism, and the demand for authenticity before them, Tabs knew they needed a different strategy. That's when they turned to their best assets - their happy customers.
Tabs tapped into the power of real people sharing real experiences. They embraced Social Proof Marketing, allowing the voice of their customers to be their most persuasive advertising tool.
They displayed authentic customer content. From text reviews glowing with praise, photo reviews showing smiles of happy customers, to video reviews that captured the genuine reactions of their customer base. All to tell the brand's story in the most authentic way possible.
Tabs’ website and social media channels became a vibrant hub of customer-generated content, buzzing with candid testimonials, before-and-after experiences, creative unboxings, and more.
They transformed their customers into their ambassadors and built the trust they were looking for. It was their customers' words that silenced the skeptics, eased the controversy, and demonstrated the product’s authenticity - paving the way for Tabs' success to an eight-figure DTC brand.