If you’ve been using Loox, you know that there are several touchpoints with your customers along the way; review form, review request and reminder emails, thank you page, widgets, and more.
Every business, whether it is just getting started or is already established with a pool of customers, works on creating its voice. This refers to the choice of words, attitudes, and values of the brand that convey the personality of your business to its audience. A brand voice is what helps to create a unified language and vision to engage the audience and turn them to customers.
We know merchants are working hard on having their store stand out, make it a brand. By heading to the Customize Text section in your Settings tab side menu, you’ll be able to customize all customer-facing texts to fit your voice. This is where you get to make Loox yours.
If you want to change the language or just customize the wording, you are able to edit all Loox headers, titles, and texts, including:
Photo reminder email
Review submission form
Star rating titles
Write a Review, View Product and other CTA buttons
Thank you page
Yoni Elbaz is the Co-founder and CEO at Loox, the most installed product reviews and referrals app on Shopify. In his early start-up days, Yoni identified the crucial need for the easy collection and displaying of authentic customer reviews. And just like that- Loox was born. Loox is used by over 100,000 brands worldwide, that leverage the app's social-proof driven features to drive conversions and loyalty. Fun fact: Yoni has a sweet yet sometimes pompous cat named Victor and grew up playing basketball professionally.