Who we are
The Loox story is likely one you haven’t heard before. Founded in 2015, we’re a bootstrapped product-led company that has grown to over 100,000 customers, 500 million users per month & millions of annual revenue.
What’s the opportunity
Our Customer Support team is looking for a Customer Support Engineer with a passion for technology and helping customers.
In this role, you’ll be the main point of contact for our clients. Helping them with our product and ensuring they have the best possible experience with Loox.
If you have impeccable English, outstanding interpersonal skills and a love for solving complex problems, we want you on our team!
What you will do
- Be in charge of our customer happiness and deliver amazing service.
- Become a product expert who knows the ins-and-outs of what Loox has to offer, and help customers maximize the value they receive from us.
- Act as the voice of the customer by giving feedback and insights to the rest of the company.
- Proactively identify opportunities and optimization points to help our customers grow
What are we looking for
- At least 1 year of experience in customer support.
- High-level English (native or bilingual proficiency) - Must.
- Excellent communication skills and customer-oriented attitude - Must.
- Knowledge of web technologies such as HTML & CSS - advantage.
- Strong troubleshooting capabilities.
- Ability to work in an agile, fast-paced, and dynamic environment.
<careers-rte-h2>What’s the opportunity<careers-rte-h2>
We're looking for a Content Lead who lives and breathes content creation to join and lead our Customer Experience team.
In this role, you'll manage and oversee the creation of various content assets, including marketing materials, client-facing decks, emails, website copy, video scripts, and more. You'll guide your team in turning product briefs into both engaging and educational content while building a content strategy and voice for the company. You'll also lead research efforts and contribute creative ideas to support growth goals. Work closely with Marketing, Product, Support, and other teams to ensure all content is aligned and impactful.
<careers-rte-h2>As a Content Lead at Loox, you will:<careers-rte-h2>
- Hands-on creation of persuasive and engaging social media and other marketing copy such as blogs, case studies, emails, and more.
- Lead and mentor a team of content writers, fostering their growth and ensuring high-quality outputs.
- Be the primary owner of Loox's brand tone of voice, ensuring all team-produced content meets brand standards.
- Oversee the creation of targeted marketing content that amplifies Loox's capabilities and success to drive conversions and better adoption.
- Guide your team in planning and executing high-quality content.
- Take ownership of reviewing and editing all content produced by your team.
<careers-rte-h2>What you’ll need:<careers-rte-h2>
- Native English, with a high understanding of Hebrew - Must
- 5+ years of experience in Content Marketing for SaaS products, including team leadership - Must
- Proven ability to manage and mentor a team of content creators - Must
- Experience writing various marketing materials and managing multiple projects with different content needs simultaneously
- Knowledge of strategizing and writing education content
- Strong SEO knowledge and ability to implement best practices
- Experience in ecommerce targeting DTC brands - Advantage
- Comfortable using data and running variant testing to measure and improve the impact of content - Advantage
Please include writing samples
Who you'll be working with?
We’re honored to be recognized by Duns 100 as the 2024
#1 workplace, startups under 100 team members
and as one of the startups contributing most to the local community.
This is the Loox way.
Own it
We know success is only up to us.
Take initiative
Make things happen
Be fully accountable
Drive impact
We focus on moving the needle.
Breathe data
Take a lean approach
Double down on what works
Keep it simple
We don't waste time on bullshit.
Tell it like it is
Reduce complexity
Avoid bureaucracy
Work together
We play like a sports team.
Share your knowledge
Be highly responsive
Empower others
Level up
We become better over time.
Embrace feedback
Learn
Evolve everything we do
What are the Benefits of working at Loox?
Enjoy a hybrid work model while keeping your work-life-balance - We offer the flexibility of working all together in the office 2 days a week, and 3 days remotely from home.
We provide a monthly budget of 1,000 NIS for meals, with no daily cap. You can use it to enjoy delicious food throughout the month.
We welcome your furry friends to join you at work. Our office is dog friendly, creating a comfortable environment for both you and your pet.
Everyone loves a good deal, everyone in Loox gets a Hitech Zone membership. This provides you with access to exclusive perks in the hi-tech community.
Building a successful business is all about teamwork, so it is important that you see the rewards of our success as well. So, we offer equity to all our employees to continue to grow together and benefit from the company's success.
We believe in making a positive impact. Therefore, we encourage our employees to donate to non-profit organizations they believe in.
Loox will match any donations made by our employees for good causes, up to 1,000 NIS per year. Together, we can contribute to meaningful change.
We care about the well-being of our employees. Loox provides monthly reimbursement for personal care and wellness as emotional therapy, alternative treatments, fitness training, etc.
This program allows you to learn and develop as you work. You can use up to 1,000NIS per year for chosen courses/training/conferences.