Hey there! We are looking for a

Product Designer

Full-Time
|
Hybrid
|
Product
Apply Now

Who we are

The Loox story is likely one you haven’t heard before. Founded in 2015, we’re a bootstrapped product-led company that has grown to over 100,000 customers, 500 million users per month & millions of annual revenue.

As the #1 most popular Reviews & Referrals solution for Shopify stores, our main focus now is expanding our market share in the mid-market. Each new challenge requires different skill sets, and we’re forming a core team of creative innovators to lead us there.

This is a unique opportunity to be part of an organization that has the resources & scale of an established company and the energy, speed & team-size of an early-stage startup.

Read more

What’s the opportunity

Our Customer Support team is looking for a Customer Support Engineer with a passion for technology and helping customers.

In this role, you’ll be the main point of contact for our clients. Helping them with our product and ensuring they have the best possible experience with Loox.

If you have impeccable English, outstanding interpersonal skills and a love for solving complex problems, we want you on our team!

What you will do

  • Be in charge of our customer happiness and deliver amazing service.
  • Become a product expert who knows the ins-and-outs of what Loox has to offer, and help customers maximize the value they receive from us.
  • Act as the voice of the customer by giving feedback and insights to the rest of the company.
  • Proactively identify opportunities and optimization points to help our customers grow

What are we looking for

  • At least 1 year of experience in customer support.
  • High-level English (native or bilingual proficiency) - Must.
  • Excellent communication skills and customer-oriented attitude - Must.
  • Knowledge of web technologies such as HTML & CSS - advantage.
  • Strong troubleshooting capabilities.
  • Ability to work in an agile, fast-paced, and dynamic environment.

<careers-rte-h2>What’s the opportunity<careers-rte-h2>

Loox is looking for a skilled and passionate Product Designer to join our team. In this role, you will have the opportunity to work in an exciting, large-scale, product-led company. As a product designer, your expertise and creativity will be instrumental in creating intuitive user interfaces, conducting user research, and delivering impactful designs that align with our business goals.

<careers-rte-h2>As a Product Designer at Loox, you will:<careers-rte-h2>

  • Collaborate with designers, product managers, engineers, and other stakeholders to understand project goals, user needs, and business requirements.
  • Translate complex ideas into intuitive designs that enhance user engagement and satisfaction.
  • Conduct user research and gather insights to guide the design process and validate design decisions.
  • Collaborate with developers to ensure the seamless implementation of designs, providing clear and concise design handoff and guidance.
  • Analyze user and team feedback and iterate on designs to continuously improve the product experience.
  • Stay up-to-date with industry trends, best practices, and new technologies.

<careers-rte-h2>What you’ll need:<careers-rte-h2>

  • A minimum of 3 years of experience in a fast-paced, agile environment.
  • Strong portfolio showcasing a range of design projects that highlight your design thinking, problem-solving skills, and attention to detail.
  • Excellent communication skills with the ability to effectively communicate design concepts and reasoning to stakeholders.
  • Experience working on large-scale products, particularly low-touch SaaS, B2B2C, or consumer products.
  • Solid understanding of user-centered design principles, usability, and accessibility standards.
  • Comfortable working in cross-functional teams and collaborating with developers to ensure successful implementation.
  • Ability to think strategically about business goals and align design decisions with key performance indicators (KPIs).
  • Strong analytical mindset and willingness to work with data to guide design decisions.
  • Proficiency in design and prototyping in Figma with experience working within a design system.

It’s a bonus if:

  • Bachelor's degree in Visual Communication, Human-Computer Interaction, or a related field.
  • Knowledge of HTML/CSS/JS

*A portfolio showcasing diversity, skills, and attention to detail is a must.

Who you'll be working with?

Amit Klausner
Product Specialist
Ben Lang
Senior Product Manager
DIma Yarovinsky-Yahel
VP Product & Design
Elad Mizrahi
Senior Product Designer
Kobi Miller
VP R&D
Sapir Nassimi
Full Stack Developer
Yuli Peretz Calatchi
Creative Designer
Daniel Yakov
Full Stack Developer
Shemi Perez
Full Stack Developer
Dan Azoulay
Motion Design Lead
Sean Mizrahi
Product Marketing Manager
Itay Roth
VP Growth
Giora Guttsait
Full Stack Developer
Tal Michel
Full Stack Developer
Tom Slutsky
Full Stack Developer
Yaakov Raif
QA Lead
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Who you'll be working with?

Amit Klausner
Product Specialist
Ben Lang
Senior Product Manager
DIma Yarovinsky-Yahel
VP Product & Design
Elad Mizrahi
Senior Product Designer
Kobi Miller
VP R&D
Sapir Nassimi
Full Stack Developer
Yuli Peretz Calatchi
Creative Designer
Daniel Yakov
Full Stack Developer
Shemi Perez
Full Stack Developer
Dan Azoulay
Motion Design Lead
Sean Mizrahi
Product Marketing Manager
Itay Roth
VP Growth
Giora Guttsait
Full Stack Developer
Tal Michel
Full Stack Developer
Tom Slutsky
Full Stack Developer
Yaakov Raif
QA Lead

This is the Loox way.

We are a lean team that believes in thinking big, starting small, and moving fast. We mix creativity and vision with a ton of data to chart our own path in the world.

Own it

We know success is only up to us.

Take initiative

Make things happen

Be fully accountable

Drive impact

We focus on moving the needle.

Breathe data

Take a lean approach

Double down on what works

Keep it simple

We don't waste time on bullshit.

Tell it like it is

Reduce complexity

Avoid bureaucracy

Work together

We play like a sports team.

Share your knowledge

Be highly responsive

Empower others

Level up

We become better over time.

Embrace feedback

Learn

Evolve everything we do

What are the Benefits of working at Loox?

We work in a hybrid work model

Enjoy a hybrid work model while keeping your work-life-balance - We offer the flexibility of working all together in the office 2 days a week, and 3 days remotely from home.

We provide a Cibus allownace

We provide a monthly budget of 1,000 NIS for meals, with no daily cap. You can use it to enjoy delicious food throughout the month.

We are dog friendly

We welcome your furry friends to join you at work. Our office is dog friendly, creating a comfortable environment for both you and your pet.

Hitech Zone membership

Everyone loves a good deal, everyone in Loox gets a Hitech Zone membership. This provides you with access to exclusive perks in the hi-tech community.

Loox gives back

We believe in making a positive impact. Therefore, we encourage our employees to donate to non-profit organizations they believe in.
Loox will match any donations made by our employees for good causes, up to 1,000 NIS per year. Together, we can contribute to meaningful change.

Weekly yoga class

Take a break from your busy schedule and join our weekly yoga sessions. These sessions promote relaxation, mindfulness, physical wellbeing and some downtime with the team.

We provide stock options

Building a successful business is all about teamwork, so it is important that you see the rewards of our success as well. So, we offer equity to all our employees to continue to grow together and benefit from the company's success.

Loox gives back

We believe in making a positive impact. Therefore, we encourage our employees to donate to non-profit organizations they believe in.

Loox will match any donations made by our employees for good causes, up to 1,000 NIS per year. Together, we can contribute to meaningful change.

Ready to join the Loox team?