Who we are
The Loox story is likely one you haven’t heard before. Founded in 2015, we’re a bootstrapped product-led company that has grown to over 130,000 customers, 500 million users per month & millions of annual revenue.
What’s the opportunity
Our Customer Support team is looking for a Customer Support Engineer with a passion for technology and helping customers.
In this role, you’ll be the main point of contact for our clients. Helping them with our product and ensuring they have the best possible experience with Loox.
If you have impeccable English, outstanding interpersonal skills and a love for solving complex problems, we want you on our team!
What you will do
- Be in charge of our customer happiness and deliver amazing service.
- Become a product expert who knows the ins-and-outs of what Loox has to offer, and help customers maximize the value they receive from us.
- Act as the voice of the customer by giving feedback and insights to the rest of the company.
- Proactively identify opportunities and optimization points to help our customers grow
What are we looking for
- At least 1 year of experience in customer support.
- High-level English (native or bilingual proficiency) - Must.
- Excellent communication skills and customer-oriented attitude - Must.
- Knowledge of web technologies such as HTML & CSS - advantage.
- Strong troubleshooting capabilities.
- Ability to work in an agile, fast-paced, and dynamic environment.
<careers-rte-h2>What’s the opportunity:<careers-rte-h2>
We’re looking for a talented Product Designer to join the Loox Design team.
In this role, you will have the opportunity to work in an exciting, large-scale, product-led company. As a product designer, your expertise and creativity will be instrumental in creating intuitive user interfaces, conducting user research, and delivering impactful designs that align with our business goals.
<careers-rte-h2>As a Product Designer at Loox, you will:<careers-rte-h2>
- Collaborate with designers, product managers, engineers, and other stakeholders to understand project goals, user needs, and business requirements.
- Translate complex ideas into intuitive designs that enhance user engagement and satisfaction.
- Conduct user research and gather insights to guide the design process and validate design decisions.
- Collaborate with developers to ensure the seamless implementation of designs, providing clear and concise design handoff and guidance.
- Analyze user and team feedback and iterate on designs to continuously improve the product experience.
- Stay up-to-date with the latest industry trends, best practices, and emerging technologies.
<careers-rte-h2>What you will need:<careers-rte-h2>
- Minimum of 2 years of product design experience within a fast-paced, agile environment.
- Strong portfolio showcasing a range of design projects that highlight your design thinking, problem-solving skills, and attention to detail.
- Excellent communication skills with the ability to effectively communicate design concepts and reasoning to stakeholders.
- Experience working on large-scale products, particularly low-touch SaaS, B2B2C, or consumer products.
- Solid understanding of user-centered design principles, usability, and accessibility standards.
- Comfortable working in cross-functional teams and collaborating with developers to ensure successful implementation.
- Ability to think strategically about business goals and align design decisions with key performance indicators (KPIs).
- Strong analytical mindset and willingness to work with data to guide design decisions.
- Proficiency in design and prototyping in Figma with experience working within a design system.
It’s a bonus if you have:
- Bachelor's degree in Visual Communication, Human-Computer Interaction (HCI), or a related field.
- Familiarity with HTML, CSS, and JavaScript.
- Experience leveraging AI-based tools in the design process to enhance efficiency and explore new solutions.
*A portfolio showcasing diversity, skills, and attention to detail is a must.
Who you'll be working with?
We’re honored to be recognized twice by Duns 100
#1 workplace, startups under 100 team members
and as one of the startups making the greatest impact on the local community and
promoting diversity, equity, and inclusion.
This is the Loox way.
Own it
We know success is only up to us.
Take initiative
Make things happen
Be fully accountable
Drive impact
We focus on moving the needle.
Breathe data
Take a lean approach
Double down on what works
Keep it simple
We don't waste time on bullshit.
Tell it like it is
Reduce complexity
Avoid bureaucracy
Work together
We play like a sports team.
Share your knowledge
Be highly responsive
Empower others
Level up
We become better over time.
Embrace feedback
Learn
Evolve everything we do
What are the Benefits of working at Loox?
Enjoy a hybrid work model while keeping your work-life-balance - We offer the flexibility of working all together in the office 2 days a week, and 3 days remotely from home.
We provide a monthly budget of 1,000 NIS for meals, with no daily cap. You can use it to enjoy delicious food throughout the month.
We welcome your furry friends to join you at work. Our office is dog friendly, creating a comfortable environment for both you and your pet.
Everyone loves a good deal, everyone in Loox gets a Hitech Zone membership. This provides you with access to exclusive perks in the hi-tech community.
Building a successful business is all about teamwork, so it is important that you see the rewards of our success as well. So, we offer equity to all our employees to continue to grow together and benefit from the company's success.
We believe in making a positive impact. Therefore, we encourage our employees to donate to non-profit organizations they believe in.
Loox will match any donations made by our employees for good causes, up to 1,100 NIS per year. Together, we can contribute to meaningful change.
We care about the well-being of our employees. Loox provides monthly reimbursement for personal care and wellness as emotional therapy, alternative treatments, fitness training, etc.
This program allows you to learn and develop as you work. You can use up to 1,000 NIS per year for chosen courses/training/conferences.