Who we are
The Loox story is likely one you haven’t heard before. Founded in 2015, we’re a bootstrapped product-led company that has grown to over 130,000 customers, 500 million users per month & millions of annual revenue.
What’s the opportunity
Our Customer Support team is looking for a Customer Support Engineer with a passion for technology and helping customers.
In this role, you’ll be the main point of contact for our clients. Helping them with our product and ensuring they have the best possible experience with Loox.
If you have impeccable English, outstanding interpersonal skills and a love for solving complex problems, we want you on our team!
What you will do
- Be in charge of our customer happiness and deliver amazing service.
- Become a product expert who knows the ins-and-outs of what Loox has to offer, and help customers maximize the value they receive from us.
- Act as the voice of the customer by giving feedback and insights to the rest of the company.
- Proactively identify opportunities and optimization points to help our customers grow
What are we looking for
- At least 1 year of experience in customer support.
- High-level English (native or bilingual proficiency) - Must.
- Excellent communication skills and customer-oriented attitude - Must.
- Knowledge of web technologies such as HTML & CSS - advantage.
- Strong troubleshooting capabilities.
- Ability to work in an agile, fast-paced, and dynamic environment.
<careers-rte-h2>What’s the opportunity:<careers-rte-h2>
We're looking for a full-cycle SDR to drive growth across our product suite. You'll own the entire sales motion - from the first cold call to close - as you upsell and cross-sell the Loox Convert plan and Reviewers.com to Shopify merchants.
This isn't a traditional lead-gen SDR role. You'll be the direct link between our merchants and our Product and Marketing teams, turning every call into an opportunity - whether that's a merchant upgrading their plan, one who churned telling us why, or a new merchant discovering Reviewers.com for the first time.
If you're a self-starter who loves to sell, enjoys owning a process end to end, and is comfortable digging into data to sharpen your approach, we'd love to meet you.
<careers-rte-h2>As a Full Cycle SDR at Loox, you will:<careers-rte-h2>
- Cold call Shopify merchants to upsell and cross-sell the Loox Convert plan and Reviewers.com.
- Call merchants who uninstalled the app or haven't yet selected a plan to understand why and gather feedback.
- Run demo calls for Reviewers.com, showcasing its value to prospective merchants and helping them create their first campaign.
- Synthesize merchant feedback and share clear, actionable insights with our Product and Marketing teams.
- Analyze call and pipeline data to identify trends, spot opportunities, and continuously improve conversion.
- Run the day-to-day operations of the sales effort, including pipeline management, tracking, and reporting.
<careers-rte-h2>What you will need:<careers-rte-h2>
- Native English speaker with a strong understanding of Hebrew - a must
- 2-3 years of previous experience in a full-cycle sales, SDR, or account management role.
- Confident, natural cold-caller who's comfortable owning conversations from first contact to close.
- Excellent written and verbal communication skills.
- Comfortable working with data and using it to inform decisions.
- Highly organized self-starter who enjoys building and running processes from scratch.
<careers-rte-h2>Nice to have:<careers-rte-h2>
- Experience selling into the Shopify or eCommerce ecosystem.
- Experience with CRM and sales engagement tools.
- Familiarity with Loox and/or Reviewers.com.
<careers-rte-h2>Working hours:<careers-rte-h2>
This is a hybrid role with a mix of Israeli and American hours:
- Sunday: OFF
- Monday: 10:00 - 19:00 in office in Ramat Gan
- Tuesday: 14:00 - 23:00 work from home
- Wednesday: 14:00 - 23:00 work from home
- Thursday: 10:00 - 19:00 in office in Ramat Gan
- Friday: 9:00 - 18:00 work from home
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We’re honored to be recognized twice by Duns 100
#1 workplace, startups under 100 team members
and as one of the startups making the greatest impact on the local community and
promoting diversity, equity, and inclusion.
This is the Loox way.
Own it
We know success is only up to us.
Take initiative
Make things happen
Be fully accountable
Drive impact
We focus on moving the needle.
Breathe data
Take a lean approach
Double down on what works
Keep it simple
We don't waste time on bullshit.
Tell it like it is
Reduce complexity
Avoid bureaucracy
Work together
We play like a sports team.
Share your knowledge
Be highly responsive
Empower others
Level up
We become better over time.
Embrace feedback
Learn
Evolve everything we do
What are the Benefits of working at Loox?
Enjoy a hybrid work model while keeping your work-life-balance - We offer the flexibility of working all together in the office 2 days a week, and 3 days remotely from home.
We provide a monthly budget of 1,100 NIS for meals, with no daily cap. You can use it to enjoy delicious food throughout the month.
We welcome your furry friends to join you at work. Our office is dog friendly, creating a comfortable environment for both you and your pet.
Everyone loves a good deal, everyone in Loox gets a Hitech Zone membership. This provides you with access to exclusive perks in the hi-tech community.
Building a successful business is all about teamwork, so it is important that you see the rewards of our success as well. So, we offer equity to all our employees to continue to grow together and benefit from the company's success.
We believe in making a positive impact. Therefore, we encourage our employees to donate to non-profit organizations they believe in.
Loox will match any donations made by our employees for good causes, up to 1,000 NIS per year. Together, we can contribute to meaningful change.
We care about the well-being of our employees. Loox provides monthly reimbursement for personal care and wellness as emotional therapy, alternative treatments, fitness training, etc.
This program allows you to learn and develop as you work. You can use up to 1,000 NIS per year for chosen courses/training/conferences.