New: Smart review filters, Sidekick integration, and more

BFCM is almost here, and this month’s updates are built for it. They help shoppers find the answers they need faster, put your review data at your fingertips, and make every email you send count. Smart filters are now available in your Reviews Widget library, you can ask Shopify Sidekick about your Loox reviews, and repeat customers won’t be asked to review the same product twice, plus an exciting look at what’s coming next. Here’s what’s new. 

Smart Filters: Clear up shopper concerns in one tap

Shoppers can easily get overwhelmed looking at lots of reviews of a product. They usually just look to answer a specific question on their mind. Smart filters pull the most common topics from your reviews to answer their concern in just one tap. Shoppers click the topic they’re interested in, and see only relevant reviews, plus a short AI summary of what shoppers are saying about the topic. 

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Sidekick Integration: Get answers about your reviews from the Shopify admin

Loox now works with Shopify Sidekick, the AI assistant built into the Shopify admin. You can ask questions about your reviews and get answers based on their live Loox data. Ask about your review counts, average ratings, or get a summary of common themes discussed in your reviews. Just open the “Work with Sidekick” chat box in your Shopify admin and ask a question that mentions Loox.

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Send yourself a test email before customers see it

See your review request emails exactly as your customers will. The new Send Test Email button in every email editor sends the current preview straight to your inbox, including unsaved edits, language preferences, design, and subject line. ‍

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Skip review requests for already-reviewed products

Your repeat customers are your biggest fans, so they shouldn’t be asked to review the same product twice unless it makes sense. You can now choose to skip review requests for products a customer has already reviewed, so they only hear from you about what’s new to them. Fewer redundant emails mean better response rates on the ones you do send.

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Coming soon: use the Loox admin in your language

Soon your Loox admin will automatically match the language of your Shopify admin, for easier setup. International team members will view the admin in their local language.